Effective date: 1st january 2026.

1. Support channel

Email: support@taskinetic.com

2. Hours

Support hours: Mon–Fri, 10:00–18:00 IST
We may offer limited support outside these hours for critical issues.

3. Response targets (guidance, not SLA)

• Critical (Service unavailable): 4 business hours
• High (core feature broken): 1 business day
• Normal: within 2–3 business days

4. What support includes

• help with account access issues,
• billing questions,
• reporting bugs, and basic usage guidance.

5. What support excludes

• custom development,
• third-party plugin/theme debugging (unless explicitly agreed),
• on-site support.